Enchantica Jewellery Return Policy

At Enchantica Jewellery, customer satisfaction is paramount. While we strive for satisfaction with every purchase, we understand situations may necessitate refunds. Hence, we have crafted a transparent refund policy: 

1. Eligibility for Refund: Items eligible for refund must be returned in original condition, unworn, and with all tags intact. 

2. Non-Refundable Items: Customized or personalized items are ineligible for refunds unless due to a manufacturing defect or error on our part. Items bought during special promotions or at discounted prices may also be non-refundable unless stated otherwise. 

3. Refund Process: To initiate a refund, contact our customer service team with order details and reason for return. Upon approval, receive return instructions. After inspection, if eligible, refunds are processed within 7-10 business days to the original payment method. 

4. Shipping Costs: Customers cover return shipping unless due to a manufacturing defect or our error. 

5. Exchanges: Direct exchanges are not offered. For exchanges, initiate a return and place a new order. 

6. Damaged, Defective, or Missing Items: Contact us immediately for damaged, defective, or missing items. We will arrange replacements or full refunds, including shipping charges, upon mandatory submission of a parcel opening video. 

7. Changes to Refund Policy: Enchantica reserves the right to amend this policy at any time without prior notice, effective immediately upon posting on our website. 

By purchasing from Enchantica, you acknowledge and agree to abide by our refund policy. For questions or assistance, contact our customer service team. 

Last Updated: March 27, 2024